Shipping Policy
Below is everything you need to know about our shipping process for orders within the United States.
What Is the Order Processing Time at PerfumeM?
- All orders are processed within 10 to 15 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Please note: During peak seasons or sales, processing times may be slightly delayed, but we will always do our best to get your order out as quickly as possible.
What Should I Do If My Order Is Lost or Arrives Damaged?
If your order arrives damaged or is lost in transit, we will make it right. Contact us at info@perfumem.com within 7 days of delivery and include:
- Your order number
- A photo of the damaged item or package (if applicable)
We will send a replacement or issue a refund as needed.
Can I Make Changes to My Order After Placing It?
Yes, you can make changes to your order after placing it by contacting us ASAP at info@perfumem.com. We can only make changes before the order ships.
Who Can I Contact with Questions at PerfumeM?
We are here to help with any privacy-related questions or concerns.
Email: info@perfumem.com
Mailing Address: 7209 Lancaster Pike, Ste 4 #3125, Hockessin, DE 19707, United States